Effective Date: 20-june-2024

1. Introduction

At Apptrop, we strive to provide high-quality cloud-based business application solutions that meet your needs. However, we understand that there may be instances where you require a refund. This Refund Policy outlines the conditions under which you may request a refund for our Services.

2. Standard Refund Conditions

2.1 Eligibility for Refund

You may be eligible for a refund if:

  • You have purchased a subscription to our Services.
  • You request a refund within 7 days of the initial purchase date.
  • You provide a valid reason for the refund request that falls within the standard cases listed below.

2.2 Standard Cases for Refund

Refunds will be considered for the following standard cases:

  • Service Malfunction: If the Services are not functioning as described or expected due to an error on our part.
  • Incorrect Billing: If you have been incorrectly billed or charged more than the agreed subscription fee.
  • Duplicate Purchase: If you accidentally purchased a duplicate subscription.

3. Non-Refundable Cases

Refunds will not be issued in the following cases:

  • Change of Mind: If you simply change your mind about using our Services.
  • User Error: If the issue arises from incorrect use of the Services or failure to follow provided instructions.
  • Outside the Refund Period: If the refund request is made after 7 days from the initial purchase date.

4. Refund Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Email our support team at policy@apptrop.com with the subject line “Refund Request.”
  2. Provide Details: Include your name, account information, purchase date, and the reason for your refund request.
  3. Submit Proof: If applicable, provide any necessary proof or documentation to support your refund request.

4.2 Review and Approval

Our support team will review your refund request within 7 days from the service purchase date. If your request meets the eligibility criteria and falls within the standard cases for refund, we will process your refund.

4.3 Refund Method

Approved refunds will be issued to the original payment method used for the purchase. Please allow 7 days from the service purchase date days for the refund to be processed and reflected in your account.

5. Changes to This Refund Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the effective date. Your continued use of our Services after any changes to this Refund Policy constitutes your acceptance of the new policy.

6. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

  • Email: policy@apptrop.com

By using our Services, you acknowledge that you have read and understood this Refund Policy and agree to its terms.